What is clinical governance?
- A system that ensures that healthcare professionals are held accountable for continuously striving to improve the quality of their services by creating an environment in which excellence in care will flourish
- Continuing process
- Appropriate for all members of the healthcare team
- Many different components of clinical governance
Main components of clinical governance
- Public involvement, patient satisfaction, compliance with inspectorate or statutory authority inspections
- Clinical audit programme - Audits are an important tool for determining whether a service or process is at a specified standard. Problems that are identified during audit can be promptly rectified in an attempt to reach the expected standards. Two audits must be completed by each pharmacy contractor each year - one that is organised by the PCT and one that is pharmacy-based. Pharmacies can choose the topic of the pharmacy-based audit but must undertake an audit concerning an area that has been determined by the PCT.
- Managing risks in the pharmacy including incident reporting, waste disposal arrangements etc
- Clinical effectiveness programme - ensuring appropriate advice is given to those patients prescribed repeatable NHS prescriptions to promote the safe and effective use of their medicines. In the pharmacy setting this is typically achieved by conducting medicine use reviews with eligible patients
- Staff management, training, and development
- Appropriate use of information and security of this information
- Premises standards - including cleanliness and appropriateness of pharmacy environment
For full details of clinical governance components please click here